Technology that enables the store associate

RetailWire started a discussion on the application of technology to enable the store associate as compared to enabling customer self service.  Store systems can accomplish both.  There is no reason why the emphasis should be on customer self service.  Enabling the store associate to assist customers is a very powerful approach.  We pay lip service […]

Will Amazon teach retailers how to execute omni-channel right?

We commented on a RetailWire discussion on whether Amazon can excel at omni-channel retail and show others how it’s done.  Well, not necessarily.  While Amazon has been very successful at ‘pure-play’ commerce, its foray into brick-and-mortar retailing is not guaranteed to be successful.  As we all have learned, the two business channels are very different, each […]

RTG May Newsletter

From the Principal’s Office Doing something a little different this issue.  We are listing some products and trends that look interesting and poking fun at some other things. Bob Amster – Principal, RTG What are we seeing? Serious notes There are sufficient bankruptcy and threatening-to-fold events to give us pause.  To wit, Pac Sun filed […]