RetailWire started a discussion on the application of technology to enable the store associate as compared to enabling customer self service. Store systems can accomplish both. There is no reason why the emphasis should be on customer self service. Enabling the store associate to assist customers is a very powerful approach. We pay lip service […]
We commented on a RetailWire discussion on whether Amazon can excel at omni-channel retail and show others how it’s done. Well, not necessarily. While Amazon has been very successful at ‘pure-play’ commerce, its foray into brick-and-mortar retailing is not guaranteed to be successful. As we all have learned, the two business channels are very different, each […]
From the Principal’s Office Doing something a little different this issue. We are listing some products and trends that look interesting and poking fun at some other things. Bob Amster – Principal, RTG What are we seeing? Serious notes There are sufficient bankruptcy and threatening-to-fold events to give us pause. To wit, Pac Sun filed […]
It sure is. And we commented on the RetailWire Article as to how and what needs to be done to stop the bleeding. Read the answer.
Spirited discussion on a clearly difficult topic. Read our perspective.
It is done all over Europe with soccer teams. It is not attractive and it appears ‘cheap.’ We really don;t like it.
Done measuredly and optimally, it is still a good idea to print and mail catalogs. Read more…
How should we treat and justify investments in infrastructure? Read our post in the RetailWire discussion today.
There are items which, if IoT enabled, will make it easier for consumers at large to adopt the entire concept. I believe that it is not so much up to the retailers to entice consumers to purchase IoT products as it is for the product designers to come up with useful, practical applications of IoT […]
A start-up called Happy Returns takes the work out of the e-retailer’s hands by accepting customer returns in their multiple locations. This concept is very attractive for the consumer. But then the consumer isn’t paying for any of the myriad processes that ensue when she shows up with one or more returns. If one were […]