Should plastic loyalty cards go digital?

No question about it! We’re moving away from the physical wallet and into the smartphone with everything we used to keep in our wallet, including our driver’s licenses. I wrote a white paper on the subject.  Read more of our comments!

Consumers go mobile to buy groceries online? You bet!

The actual ordering of groceries online will continue to be done from a desktop (home or office) or mobile (on the go) device. Special offers by the retailer to the customer will become more prevalent on mobile devices, with a “Buy” button or “Add To My Shopping List” button included with the personalized offer.   […]

RFID as electronic article surveillance (EAS)?

By Philip Lassner – Overheer Systems, division of ITL In this brief whitepaper, we highlight the benefits of RFID as an effective EAS (Electronic Article surveillance) device/technology. The traditional EAS model is ‘dumb’. In a traditional EAS security model, a security tag is affixed to an item. The item is authorized to leave the store […]

The Imminent Demise of The Wallet As We Know It

When I first was exposed to the Keyring smart phone application by Mobestream, I though it was the greatest little app.  It allows a consumer to scan-in loyalty, membership cards with barcodes, organize and store them in a smart phone. Cardstar is a similar app.  Since then, similar apps such as AppCard and Stocard have […]

Retail Software Company Acquisitions – from a Retailer’s Perspective

Part 1 of a four-part series by Robert Lawson – Senior consultant, RTG This article is the first of a four-part series analyzing the retail industry’s software companies’ evolution through acquisitions.  Each part of the series will focus on one of the following perspectives: I.         Retailers’ Perspective II.        Software Vendors’ Perspective III.      Consultants’ Perspective IV.       […]

Process Improvement

By creating the new position of Senior VP of Operational Excellence, Target gives due importance to the concept of ‘process improvement’ in retailing. In recent years, we have been hearing buzzwords in the retail industry like ‘customer centricity’, ‘omni-channel’, ‘social media’ and Cloud Computing.  Retailers have been placing much emphasis on software and hardware to […]

SaaS and Business Continuity

From the Principal’s Office In this issue we take a look at software as a service (SaaS) from the perspective of the SaaS software delivery architecture as an enabler to business continuity in the event of a shutdown of operations at a business corporate headquarters. Bob Amster – Principal, RTG   SaaS and Business Continuity […]

Do you speak English well?

From the Principal’s Office In this issue we take a look at the future role, and longevity of the traditional CIO, and at the proper use of the English language (Amster’s pet peeve). Is there a future for the CIO? In discussing the current trends in information systems and technology, one of our very senior […]