Customer Relationship Management (CRM)

Retailers continuously try to maintain and improve their interaction with customers and potential customers, irrespective of the channel through which those customers might buy. We work with retailers to asses their state of CRM, to evaluate and eventually implement an appropriate CRM solution.

  • State-of-CRM Audit
  • Define CRM Strategic Plans
  • Define tactical CRM Initiatives
  • Plan/install frequent shopper/loyalty programs
  • Software Package Evaluation/Selection