Contactless Payment in the Time of COVID-19 and Beyond

At a time in which the U.S. economy was strong and getting stronger, the retail industry was partially focused on reducing friction in retail purchase and improving the customer experience by adopting contactless payment.  Industry pundits were speaking of contactless payments and NFC credit-authorization terminals.  Contactless payment requires a fraction of the time to consummate […]

A World of Opportunities at Airports

The Retail Technology Group (RTG) just concluded a brief study of travel retail and technology. We wanted to share these observations with you as the travel world (pardon the pun) has its nuances, challenges, but offers interesting opportunities to improve the passenger experience at all points. We would enjoy receiving your feedback. The recent few […]

November Newsletter

RTG Newsletter Published quarterly by The Retail Technology Group                                       November, 2018   From the Principal’s Office   One of the many challenges of growing an apparel business in today’s post apocalypse, omni channel environment, is the paradox that ecommerce is taking sales away from brick-and-mortar stores but, at the same time, and in order to […]

RTG August Newsletter

Published quarterly by The Retail Technology Group August, 2018 From the Principal’s Office There is a lot of Technology coming into the retail marketplace. At times, it seems that it is happening too quickly and that there is too much to absorb or understand fully. We thought we would take those technology innovations and provide […]

RTG February Newsletter

From the Principal’s Office Overused terms are becoming commonplace.  As they do, they lose their meaning and people begin assign them their own interpretation of what they mean.  So let it be with ’digital transformation.’ I asked a number of industry thought leaders for their interpretation of ‘digital transformation’ in retail, and I got (you […]

RTG November Newsletter

From the Principal’s Office   As we prepare for the holiday shopping season and for the NRF Big Show we wish you all a happy holiday and a healthy, happy, and prosperous new year.   Bob Amster – Principal, RTG   The importance of real-time information processing in unified commerce   We have all grown […]

August RTG Newsletter

From the Principal’s Office Much has happened in the industry since our May Newsletter.  We decided to discuss a topic near and dear to many retailers; Omni-channel retailing from the systems perspective.  Many retailers, retail publications and CIOs talk about Omni-channel retailing as a necessity.  Omni-channel Systems simply provide the customer a consistent brand experience […]

May 2017 Newsletter

From the Principal’s Office Well, our beloved industry has been undergoing a lot churn and turmoil in the three months since the last newsletter.  This month we open with a commentary on technology, what’s appropriate, what’s out there pushing the envelope. And then there is the good, the bad, and the ugly of what is […]

RTG Newsletter November

RTG Newsletter Published quarterly by The Retail Technology Group November, 2016   From the Principal’s Office Didn’t notice this before but who gains the most from big eCommerce sales during the traditional holiday shopping season?  The delivery companies!  They get the business on the way out and on the way back!  It is an interesting […]